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FAQs

FREQUENTLY ASKED QUESTIONS

Click on a question below to reveal the answer.

1. Where do you deliver?

We deliver across Dublin city for a standard fee of €10. We can deliver further afield but the fee will depend on the delivery address. Click here to find out the cost to your door or call us on 01 830 0005 for a quotation.

2. When do you deliver?

We deliver in the mornings from Monday to Saturday after we have stocked up our shops. Normal delivery times are between 10.30am and 11am depending on the address and traffic in the city. If required, we can do our best to deliver at later times in the day, but this is not always possible. We do not deliver on Sundays.

3. Can you deliver directly to a hotel/venue?

We can deliver directly to a hotel/venue, but you will need to supply the following information to us:

  • Name and address of the hotel/venue
  • Name of contact person who will sign for the cake
  • Confirmation that the hotel/venue will accept fresh cream cake (not all hotels/venues do)
4. What size of cake do I need?

It depends on how many people you expect to eat it. Here’s a rough portion guide to help you plan.

Cake Size Sponge Cakes Madeira Cakes Chocolate Biscuit Rich Fruit Carrot Cake
7″ Square 6 – 8 people  N/A  N/A  N/A  N/A
8″ Round 8 people 25 people 40 people 40 people 25 people
10″ Round 10 – 12 people 35 – 40 people 60 people 60 people 35 – 40 people
12″ Square 20 – 30 people 40 – 50 people 100 people 100 people 40 – 50 people
14″ Square 30 – 40 people 50 – 60 people  N/A  N/A 50 – 60 people
16″ Square 45 – 60 people 60 – 70 people  N/A  N/A 60 – 70 people
18″ Square 60 – 80 people 70 – 80 people  N/A  N/A 70 – 80 people
17″ Sq & 10″ Round Stacked 80 – 100 people  N/A  N/A  N/A  N/A
18″ x 30″ Sheet Cake 200 people  N/A  N/A  N/A  N/A
5. Do you sell gluten free cakes and bread?

No! Unfortunatley without a seperate bakery we cannot label our products ‘gluten free’ .  We do have a couple of cakes that do not have flour in them but as they are made in the same bakery as the rest of our products there may be trace gluten on them.  Your options for ‘Flourless’ cakes are

6. Do you cater for diabetics?

We don’t have a diabetic cake as part of our menu but we do have diabetics as part of our team. They all agree that it’s so much better to have a smaller slice of the real thing than something that has been stripped of its natural ingredients and doesn’t taste as nice.

7. How long do your cakes last?

It depends on what you order.

  • Fresh cream: +1 day from purchase if you put it straight into the fridge
  • Butter cream: +2 days from purchase if you keep it in the box and don’t put it in the fridge (unless of course it’s 30 degrees outside, then you need to treat it like fresh cream)
  • Chocolate biscuit: 3 months if you remove all decoration other than chocolate and wrap well in the fridge
  • Rich fruit: 6 months if you remove all decoration and wrap in a sheet of greaseproof paper, tin foil and place in an air tight tin/tub
8. What are the best cakes for children?

We recommend our vanilla buttercream cakes for children’s novelty cakes where we use white sponge for the base and vanilla buttercream for the filling. If you like chocolate, we can offer a chocolate sponge cake with a vanilla buttercream filling so it’s not too rich for the kiddies.

9. What cakes are best for pictures?

Pictures can go on our all cakes. They do not like the cold so we recommend that if you wish to order a fresh cream cake with a picture that you cut the cake on the same day as collection.

10. What kind of picture can I put on my cake?

The picture can be a photograph, drawing, corporate logo, team crest, anything you wish. You can send it to us via email as a JPEG image.

11. How much notice do you need for a cake order?

The majority of our cakes can be baked overnight. However, there are some cakes for which we need 2 – 3 days’ notice such as our novelty cakes or bespoke cakes. We can find a solution for any cake emergency though if you’ve left it too late. Just give us a call and we’ll do our best.

13. Can I buy a gift voucher?

We have gift cards for sale in all of our bakery’s and Cafe’s.  The value is transferable and can be used in any Thunders.

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